Complaints Procedure
Complaints Procedure
We do our best to provide you with the best possible care. However, there may be occasions when you are not satisfied with our care, treatment or the way you have been treated.
We think it’s important that you discuss this with us. We can often resolve a complaint or problem together.
Do you have a complaint?
We advise you to discuss your complaint with your treating physiotherapist first. You can discuss your complaint either in person or in writing (info@bbfysiohaarlem.nl) let us know.
We take your complaint seriously and would be happy to work with you to find a suitable solution.
Independent complaints officer
If we are unable to resolve the matter together, you may contact an independent complaints officer. The complaints officer can provide you with information, advice and support in discussing and resolving your complaint.
The complaints officer is independent and the support provided is free of charge.
B&B Fysio Haarlem is a member of the KNGF complaints and disputes scheme for physiotherapy. For further information, please see http://www.defysiotherapeut.com.
Quick links to
Opening hours
Monday: 11.00 – 20.00
Tuesday: 1.00 pm – 5.00 pm
Thursday: 09.00 – 14.00
Friday: 07.30–12.00
Contact details
- Minckelersweg 20, 2031 EM Haarlem
- Rosalie (+31) 6 13 12 91 52
- Anja (+31) 6 22 72 44 19
- info@bbfysiohaarlem.nl